Cancellation policy
SUBSCRIPTION AND PURCHASE OPTIONS CANCELLATION POLICY
Subscription purchases
Certain Fred & Lily Home Fragrance products are available as subscriptions. By choosing a subscription, you agree that the product will be supplied and payment will be taken automatically at the frequency and price displayed when you subscribe.
Any applicable delivery charges will be shown before you complete your subscription purchase.
Cancelling a subscription
There is no minimum subscription commitment. You may cancel your subscription at any time.
Cancellation must be completed at least three working days before your next scheduled payment date. Working days are Monday to Friday, excluding UK bank holidays.
You can cancel your subscription in either of the following ways:
• Through the subscription-management section of your online customer account
• By emailing fredandlilyhomefragrance@outlook.com with your name, subscription details and order number
If you cancel through your online account, please ensure that you complete the cancellation process and receive confirmation.
Payments already processed
If cancellation is requested fewer than three working days before the next scheduled payment, we may already have begun processing your renewal. We cannot guarantee that the upcoming payment or order can be stopped.
Cancelling a subscription prevents future renewals but does not automatically cancel or refund an order that has already been charged or dispatched.
If a renewal order has already been processed, please contact us as soon as possible. Any eligible return will be handled in accordance with our Returns and Refunds Policy.
Faulty, damaged or incorrect subscription orders
If a subscription product arrives faulty or damaged, or you receive the wrong product, please contact us promptly at fredandlilyhomefragrance@outlook.com.
Include your name, order number, a description of the issue and clear photographs where appropriate. Fred & Lily Home Fragrance will cover reasonable return costs for products confirmed as faulty, damaged or incorrectly supplied.
Changes to your subscription
Where the option is available, you may manage your subscription through your online account. Any changes should be completed at least three working days before your next scheduled payment.
Changes made after this deadline may not take effect until the following subscription cycle.
Contact us
For help managing or cancelling a subscription, please contact:
Fred & Lily Home Fragrance
20 Grove Drive
South Kirkby
Pontefract
West Yorkshire
WF9 3PZ
United Kingdom
Email: fredandlilyhomefragrance@outlook.com
Telephone: 07562 722952